General

Frequently asked questions

• Home Improvements? Dial before you dig.
• All about the Sure Directory and the new app
• All about Email & Suremail
• Fixing WiFi and Broadband problems
• All about routers
• All about Top Up and Pay As You Go

Click below for latest announcements

• MySure registration is open and ready to use.
• Increase in avoidable charges - 1st October 2019
• Price Increase - Home and Business phone call charges 10th September
• Fake bills, scammers and phishing attempts - February 2019
• SPAM emails general warning

Terms & Conditions

• Complaints
• Guernsey Terms & Conditions

Previous Price Change Announcements

• NOTIFICATION: Fixed line price changes from 1st October 2018
• Pay Monthly mobile price increases - 1st July 2019
• Notice of Sure New Pay Monthly Mobile Plans from 1st October 2018
• Notice of Sure Retail Broadband Price Changes from 1st January 2019