General

Frequently asked questions

• All about the Sure Directory and the new app
• All about Email & Suremail
• Fixing WiFi and Broadband problems
• How do I set up broadband?
• All about routers
• All about Top Up and Pay As You Go

See all 7 articles

Click below for latest announcements

• New Account Number - all customers, from 1st April 2019
• Pay As You Go - balance expiry news
• Fake bills, scammers and phishing attempts - February 2019
• Notice of Sure New Pay Monthly Mobile Plans from 8th January 2019
• SPAM emails general warning

Terms & Conditions

• Complaints
• Guernsey Terms & Conditions

Previous Price Change Announcements

• NOTIFICATION: Fixed line price changes from 1st October 2018
• Notice of Sure New Pay Monthly Mobile Plans from 1st October 2018
• Notice of Sure Retail Broadband Price Changes from 1st January 2019