General
Frequently asked questions
- Moving House - what do I need to do?
- Here to Help
- All about Email & Suremail
- All about the Sure Directory and the new app
- WiFi and Broadband problems
- Account Help - My Sure, about my contract and registration help
Click below for latest announcements
- NOTIFICATION: Price increases to calls, texts and data (landline and mobile) from 1st September
- Guernsey Directory 2020 - Deadline has passed, no more changes will be actioned this year
- NOTIFICATION - Retail Price Index (RPI) increases from 1st July 2020
- Fake bills, scammers and phishing attempts - not from Sure
- MySure registration is open and ready to use.
- SPAM emails general warning
Terms & Conditions
Previous Price Change Announcements
- NOTIFICATION ISDN Price Increases - 1st April 2020
- NOTIFICATION: Fixed line price changes from 1st October 2018
- Pay Monthly mobile price increases - 1st July 2019
- Notice of Sure New Pay Monthly Mobile Plans from 1st October 2018
- Increase in avoidable charges - 1st October 2019
- Notice of Sure Retail Broadband Price Changes from 1st January 2019