General

Frequently asked questions

• Moving House - what do I need to do?
• Here to Help
• All about Email & Suremail
• All about the Sure Directory and the new app
• WiFi and Broadband problems
• Account Help - My Sure, about my contract and registration help

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Click below for latest announcements

• NOTIFICATION - Retail Price Index (RPI) increases from 1st July 2020
• Customer Contact Centre - open but expect delays
• COVID-19
• Fake bills, scammers and phishing attempts - not from Sure
• MySure registration is open and ready to use.
• SPAM emails general warning

Terms & Conditions

• Complaints
• Guernsey Terms & Conditions

Previous Price Change Announcements

• NOTIFICATION ISDN Price Increases - 1st April 2020
• NOTIFICATION: Fixed line price changes from 1st October 2018
• Pay Monthly mobile price increases - 1st July 2019
• Notice of Sure New Pay Monthly Mobile Plans from 1st October 2018
• Increase in avoidable charges - 1st October 2019
• Notice of Sure Retail Broadband Price Changes from 1st January 2019