General

Frequently asked questions

• Being safe in a storm
• Moving House - what do I need to do?
• Here to Help
• All about Email & Suremail
• All about the Sure Directory and the new app
• WiFi and Broadband problems

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Latest Announcements

• PAYG top up essential maintenance
• UK network fault impacting inbound calls to Sure network - 16th September 2022 - RESOLVED
• NOTIFICATION - Price increases from 1st July 2022
• Scam mobile phone upgrade calls
• Fake Sure bills, scammers and phishing attempts - not from Sure
• SPAM emails general warning

Terms & Conditions

• Complaints
• Guernsey Terms & Conditions

Previous Price Change Announcements

• Broadband Price Adjustment - 1st February 2021
• Price increases to calls, texts and data (landline and mobile) from 1st September 2020
• NOTIFICATION: Fixed line price changes from 1st October 2018
• Pay Monthly mobile price increases - 1st July 2019
• Notice of Sure New Pay Monthly Mobile Plans from 1st October 2018
• Increase in avoidable charges - 1st October 2019

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