General
Frequently asked questions
- Being safe in a storm
- Moving House - what do I need to do?
- All about the Sure Directory and the new app
- What if I need a new handset before the contract ends?
- WiFi and Broadband problems
- Bills and bill queries
Latest Announcements
- Planned Maintenance 16th - 18th May 2025 - Fibre Service
- Planned Maintenance 13th May 2025 - Top Up service
- Mobile Network - reduced indoor coverage and data speeds - 01/05/2025
- UPDATED - Service Announcement - Draytek router issues - 24th March 2025
- Phishing Attempt: 'CWGSY webmail'
- Improvements to Roaming Spend Limits