General
Frequently asked questions
- Moving House - what do I need to do?
- Here to Help
- All about Email & Suremail
- All about the Sure Directory and the new app
- WiFi and Broadband problems
- Account Help - MySure, about my contract and registration help
Latest Announcements
- Faults due to the lightning storm on Friday 23rd July
- Scam mobile phone upgrade calls
- Fake Sure Bill - June 2021
- RPI (Retail Price Index) price increases from 1st July
- Amendment to General Terms and Conditions re: Gift Vouchers
- Fake Sure bills, scammers and phishing attempts - not from Sure
Terms & Conditions
Previous Price Change Announcements
- Broadband Price Adjustment - 1st February 2021
- Price increases to calls, texts and data (landline and mobile) from 1st September 2020
- NOTIFICATION: Fixed line price changes from 1st October 2018
- Pay Monthly mobile price increases - 1st July 2019
- Notice of Sure New Pay Monthly Mobile Plans from 1st October 2018
- Increase in avoidable charges - 1st October 2019