General
Frequently asked questions
- Being safe in a storm
- Moving House - what do I need to do?
- All about Email & Suremail
- All about the Sure Directory and the new app
- WiFi and Broadband problems
- Account Help - MySure, about my contract and registration help
Latest Announcements
- Castel GY5 - Broadband and Landline offline - RESOLVED
- Network upgrade planned work - Beaucette Marina 7th to 9th August 2024
- NOTIFICATION - Price increases from 1st July 2024
- Improvements to Roaming Spend Limits
- Scam mobile phone upgrade calls
- Fake Sure bills, scammers and phishing attempts - not from Sure
Important information
Previous Price Change Announcements
- Broadband Price Adjustment - 1st February 2021
- Price increases to calls, texts and data (landline and mobile) from 1st September 2020
- NOTIFICATION: Fixed line price changes from 1st October 2018
- Pay Monthly mobile price increases - 1st July 2019
- Notice of Sure New Pay Monthly Mobile Plans from 1st October 2018
- Increase in avoidable charges - 1st October 2019