Having problems with our network?

Visit our new network page for the latest information.

We know some customers are experiencing issues with mobile coverage, calls or connectivity while we upgrade our network across Guernsey.  We understand how frustrating this can be, and our teams are working every day to identify issues, make improvements and get your mobile experience where it needs to be.

If you’re having problems with your mobile service, we’re here to help.  Below you’ll find simple checks you can try, ways to get support and the latest updates on our network upgrade.

If something isn't working as expected, these simple checks may help refresh your connection.

1. Check your network settings

   Make sure your preferred network type is set to 5G Auto

   Handset guides can be found here: Update your settings

       2. Try Aeroplane mode

           Switch Aeroplane mode on, then off again.  This can help your device reconnect to the network

       3. Restart your device

          A quick restart can help your device reconnect to the network.

Need more help?

Please contact us we're here to help.