General

Click below for latest Announcements

• New Broadband Offer
• Security information to guard against possible fraud
• 4G NETWORK UPGRADE NOTICE - Wednesday 4th March

Terms & Conditions

• Guernsey Terms & Conditions

Mobile

4G

• What is 4G?
• What do all these jargon terms like 2G, Edge, LTE, etc mean?
• When will 4G be available?
• Why can't I get 4G signal in my area?
• How do I get 4G? Will my phone work automatically? How do I know if my phone gets 4G? Do I need a new SIM?
• Just how much faster is 4G?

See all 16 articles

Get the Right Plan

• Which is the right plan for me?
• How to upgrade

Getting Started

• New Phone Checklist
• HSDPA speeds
• Topping Up (adding credit)
• Checking your balance
• Setting up mobile internet
• Using WiFi

See all 13 articles

Roaming

• Roaming
• Pay As You Go Roaming
• Roaming Checklist
• Data Roaming
• Data Roaming Spend Limits
• Reduce Roaming Charges

See all 8 articles

Get the Guide for your phone

• iPhone Guide
• Android Guide
• Windows Guide
• BlackBerry Guide

What happens when my contract ends?

• Renewing or upgrading your contract at expiry

Get more help

• Back up your data - recommended
• Superfast Broadband issue (VDSL customers)
• Lost or stolen phone
• Replacement SIM card
• Forgot your PIN?
• Moving your mobile number

See all 8 articles

Internet

Signing up to broadband

• Ensuring you have a phone line
• Equipment you will need

Setting up broadband

• Setting up Unlimited Broadband
• Setting up Superfast Broadband

Broadband Troubleshooting

• How to get the best out of your broadband from Sure
• Broadband speeds & troubleshooting

Sure WiFi hotspots

• Where to find Sure WiFi hotspots

Internet security

• WiFi security checklist
• Online security tips
• Spam email
• Anti-virus software
• Password protection

Suremail

• cwgsy.net email
• Free webspace
• About Suremail

TV

Getting Started

• User guides

Installing Sure TV

• Guernsey FC on Sure TV
• What you need
• Suitable TV sets
• Required bandwidth
• Connecting to a TV
• Don't have a TV aerial?

See all 12 articles

Miscellaneous

• 3D channels
• Movies on demand with Film4oD
• Finding your Sure TV service number
• Yellow bar on programme listing
• @ symbol on some channel listings
• Replacement remote control

Using Sure TV

• Typing letters with the remote control (Entering WiFi password/key)
• Why are there different Electronic Programme Guides (EPG) available?
• See the information about a current programme
• Recording multiple programmes
• Setting a reminder
• Subtitles & audio description

See all 15 articles

Film4oD - Movies on-demand

• Film4oD support
• Renting films on the Sure TV Film4oD app
• How do I get a Film4oD account?

Using Media Centre

• USB slot device formats
• Supported file types
• Media sharing with DLNA
• Accessing content on your PC

Remote recording

• Can't find the Sure TV app
• Setting recordings from the Sure TV Mobile App

Security

• Reset parental control PIN
• Parental control settings

Contract & billing

• How is Sure TV billed?
• If you cancel Sure Broadband
• Adding/cancelling mobile or landline services
• Multiple service discounts

TV Troubleshooting

• Some channels are just black screens
• Front LED is pulsing
• Sure TV box turns itself off
• Programmes missing in the EPG
• Channel 5 missing from tuning-in results
• Online services not working

See all 12 articles

Home phone

Landline features

• Hide your number
• Bar outgoing calls
• Intercept calls / changed number intercept
• Call waiting alert
• 1471 (last number called)
• Put a call on hold

See all 11 articles

Home voicemail

• How to set up and use home voicemail

Moving house

• Moving your home phone

Home phone faults

• Calling out an engineer

Dial before you dig!

• Building or thinking about home improvements?

Prevent unwanted calls

• How to prevent unwanted or malicious calls

Directory

Finding a number

• Ways to find a number

Paper directory

• Where to get a free paper directory
• Directory recycling

Get listed in the directory

• Mobile phone listings
• Additional directory entries
• White page listings
• Yellow page listings

Ex-directory

• How to request ex-directory

Change your directory listing

• Changing an existing directory entry

Directory deadline dates

• What happens if I miss the deadline?
• View the printed directory closing dates

Contact directory services

• How to contact directory services

Advertising in the directory

• Advertising details, price lists & sizes

Directory forms online

• Directory forms online

Billing

About your bill

• Bill itemisation
• Understanding your bill charges
• Receiving your bill

Paying your bill

• Call barring
• Complaints
• Payments

Unpaid bills

• What happens when a bill is not paid

Business Help

Key Contacts

• Your contacts at Sure
• Service Announcements
• Fault Reporting
• Assistance Requests
• Incident Reporting

Terms & Conditions and Service Levels

• Terms & Conditions
• Service Levels
• Service Schedules

Mobile Tips & Help

• Roaming
• Forgot PIN?
• Lost or stolen phones