General

Frequently asked questions

• Being safe in a storm
• Moving House - what do I need to do?
• All about Email & Suremail
• All about the Sure Directory and the new app
• WiFi and Broadband problems
• Account Help - MySure, about my contract and registration help

See all 8 articles

Latest Announcements

• NOTIFICATION - Price increases from 1st July 2024
• Improvements to Roaming Spend Limits
• Fake Sure bills, scammers and phishing attempts - not from Sure
• SPAM emails general warning

Important information

• Here to help guide
• Complaints
• Guernsey Terms & Conditions

Broadband & Suremail

Fibre Broadband

• Fibre Installation Guide
• Frequently Asked Questions
• Battery back-up for mains powered ONT
• Fibre Broadband is available at my property, what happens now?

Signing up to Sure Broadband

• Voluntary agreement on Standards for Fixed Broadband Services

Broadband & WiFi Problems

• Copper Troubleshooting
• Fibre Troubleshooting
• Wi-Fi Troubleshooting
• How do I reset my router?
• Sure Support App - diagnose and solve broadband issues from your mobile.

suremail.gg and cwgsy.net

• Fixing suremail and email problems
• About Suremail including @cwgsy.net

Staying Safe Online

• Spam email
• Staying Safe Online
• Email Safety
• Phishing - trying to steal your identity

4G Mobile Broadband

• About mobile internet

Help Videos

• How to set up a router
• Mobile broadband explained

Home phone

Order home phone

• Costs Associated with Moving Your Sure Services
• How do I place an order?
• Costs associated with ordering and moving Sure Home Phone

Faults

• Calling out an engineer
• Fixing landline problems

Landline help and FAQ's

• How to prevent unwanted or malicious calls
• How to set up and use home voicemail
• Star Services
• TAS - Telephone Assistance Scheme

Mobile

Mobile Fault and Phone Guides

• iPhone guide
• Android guide
• Windows guide
• Back up your data - recommended
• Non-geographic calls and premium numbers

Pay As You Go Top Up

• Pay As You Go topping up (adding credit)
• Pay As You Go Classic Call Charges
• How do I check my balance?
• Where to purchase a Sure SIM card

Sim, Pin and PUK

• Forgot your PIN, find my PUK code
• How do I swap my phone number from one SIM to another?
• PUK code - forgot your PIN

Star Services and Voicemail

• Star Services and Voicemail

Switching to Sure

• What is the right plan for me?
• Moving your mobile number
• If you change your mind
• New customer checklist

Roaming

Roaming

• Top Tips for Roaming
• Boosters (add-ons)
• Spend Limits - protection from bill shock when roaming
• Accessing voicemail while abroad

MySure - your online account and App

MySure Registration

• How do I register and sign up to MySure?

MySure for Pay As You Go

• MySure for Pay As You Go - How to register
• How do I top up in MySure?
• See your top up history
• More MySure features for your Pay As You Go

MySure - frequently asked questions

• Can I pay by bills online? - YES!
• Viewing your bills online - all you need to know
• Where do I find my PUK code in MySure?
• How do I cease or cancel a service?
• Having problems with your account - contact us
• How can I invite other users to view the MySure account?

More articles

• Manage add-ons (boosters, call barring, bar data roaming e.t.c.)
• Access your voicemail
• Change bill delivery method
• Manage your marketing preferences
• View and download your contract document
• Store payment details

See all 12 articles

Your Sure Account and Contract

My Contract

• About your contract
• When does my contract end?
• What happens when my contract ends?
• What if I need a new handset before the contract ends?

Billing

About your bill

• How to understand your bill
• Part-Period charges and credits
• Receiving your bill
• Bill itemisation

Paying your bill

• Direct Debit form
• Ways to pay
• What happens when a bill is not paid

Directory

Your directory entry

• Making changes to your Guernsey Directory white pages listing

Guernsey Directory App

• How do I download the app?
• What does the app actually do?

Directory FAQs

• Where to get a free paper directory
• Directory recycling

Yellow pages & advertising

• Advertising in the directory
• Yellow Page and classified listings

Business help

Key contacts

• Your contacts at Sure