Mobile
Frequently asked questions
- Lost or stolen phone
- Forgot your PIN, find my PUK code
- Boosters
- Voicemail
- How do I check my balance?
- How do I swap my phone number from one SIM to another?
Pay As You Go & Top Up
Roaming
Switching to Sure
Get the guide for your phone
Help Videos
- SIM cards and PIN numbers
- Internet access on iPhone
- Internet access on Android phones
- Registering your mobile
- Mobile voicemail
- Understanding mobile data
Broadband & Suremail
Signing up to Sure Broadband
Broadband & WiFi Faults
Suremail
Staying Safe Online
Mobile Internet
Help Videos
Home phone
Order Home Phone
Faults
Landline help and FAQ's
MySure & Contract information
My Sure Registration
My Sure for Pay As You Go
My Sure - frequently asked questions
My Contract
Billing
About your bill
Paying your bill
General
Frequently asked questions
- Moving House - what do I need to do?
- Here to Help
- All about Email & Suremail
- All about the Sure Directory and the new app
- WiFi and Broadband problems
- Account Help - My Sure, about my contract and registration help
Click below for latest announcements
- NOTIFICATION: Price increases to calls, texts and data (landline and mobile) from 1st September
- Guernsey Directory 2020 - Deadline has passed, no more changes will be actioned this year
- NOTIFICATION - Retail Price Index (RPI) increases from 1st July 2020
- Fake bills, scammers and phishing attempts - not from Sure
- MySure registration is open and ready to use.
- SPAM emails general warning
Terms & Conditions
Previous Price Change Announcements
- NOTIFICATION ISDN Price Increases - 1st April 2020
- NOTIFICATION: Fixed line price changes from 1st October 2018
- Pay Monthly mobile price increases - 1st July 2019
- Notice of Sure New Pay Monthly Mobile Plans from 1st October 2018
- Increase in avoidable charges - 1st October 2019
- Notice of Sure Retail Broadband Price Changes from 1st January 2019
Directory
NEW: Guernsey Directory App
Your most frequently asked questions here
Directory Listing
Directory deadline dates
Business help
Key contacts
Regulatory Notices
Regulatory Notices 2019
Previous Regulatory Notices 2018
- Notice of Sure Home and Mobile bundles amemendments from 1st October 2018
- Notification: Fixed Line price increase from 1st October 2018
- Notice of Sure Free Broadband Speed Upgrade Offer in Alderney – 15th February 2018
- Notice of Sure Retail Broadband Price Changes - 29th January 2018
- Mobile Out of Bundle Charges – 27th April 2018
Previous Regulatory Notices 2017
- Notice of Sure Big Bundle Promotion - 1st September 2017
- Notice of September Pay Monthly and PAYG Mobile Offers – 7th September 2017
- Notice of Sure Big Bundle Promotion Extension - 12th October 2017
- Notice of New Smart Roamer Boosters - 3rd July 2017
- Notice of Free to Receive Calls Within EU Countries - 8th August 2017
- Notice of Mobile Roaming Tariffs & Boosters - 1st August 2017
Previous Regulatory Notices 2016
- Broadband offer extended until the end of February 2016
- Charges for data for Pay As You Go customers - 8 March 16
- Minimum call charge on landlines increase notice - 1st March
- Paper bill fees and payment processing fee changes - Feb 16
- Automated bill payments discontinued - 8 February 2016
- New Broadband Offer - from 1st October 2015 extended to 29th February 2016