Mobile
Frequently asked questions
- How do I check my balance?
- Apps
- How do I turn apps off?
- Replacement SIM card
- How do I swap my phone number from one SIM to another?
- How do I activate a SIM card?
Pay As You Go & Top Up
Roaming
Switching to Sure
- What is the right plan for me?
- Moving your mobile number
- New customer checklist
- Back up your data - recommended
- Transferring your contacts - Apple
- Transferring your contacts - Android
Get the guide for your phone
More Mobile Questions
- Non-geographic calls and premium numbers
- Boosters
- Lost or stolen phone
- Text messages converted to Picture messages
- How do I access voicemail?
- Why is my bill higher this month?
Help Videos
- SIM cards and PIN numbers
- Internet access on iPhone
- Internet access on Android phones
- Registering your mobile
- Mobile voicemail
- Understanding mobile data
Broadband & Suremail
Signing up to Sure Broadband
Broadband & WiFi Faults
Mobile Internet
Help Videos
Staying Safe Online
Suremail
Home phone
Order Home Phone & moving house
Faults
Landline help and FAQ's
- Star Services
- How to set up and use home voicemail
- Additional features charges
- Intercept calls / changed number intercept
- Alarm calls
- How to prevent unwanted or malicious calls
MySure & Contract information
My Sure Registration
My Sure for Pay As You Go
My Sure - frequently asked questions
My Contract
Billing
About your bill
Paying your bill
General
Frequently asked questions
- Here to Help
- All about the Sure Directory and the new app
- All about Email & Suremail
- WiFi and Broadband problems
- All about Top Up and Pay As You Go
- PUK code - forgot your PIN
Click below for latest announcements
Terms & Conditions
Previous Price Change Announcements
Directory
NEW: Guernsey Directory App
Your most frequently asked questions here
Get listed in the directory
- Mobile phone listings
- Changing an existing directory entry
- Advertising details, price lists & sizes
- Directory forms online
- Additional directory entries
- White page listings
Directory deadline dates
Business help
Key contacts
Regulatory Notices
Regulatory Notices 2019
Previous Regulatory Notices 2018
- Notice of Sure Home and Mobile bundles amemendments from 1st October 2018
- Notification: Fixed Line price increase from 1st October 2018
- Notice of Sure Free Broadband Speed Upgrade Offer in Alderney – 15th February 2018
- Notice of Sure Retail Broadband Price Changes - 29th January 2018
- Mobile Out of Bundle Charges – 27th April 2018
Previous Regulatory Notices 2017
- Notice of Sure Big Bundle Promotion - 1st September 2017
- Notice of September Pay Monthly and PAYG Mobile Offers – 7th September 2017
- Notice of Sure Big Bundle Promotion Extension - 12th October 2017
- Notice of New Smart Roamer Boosters - 3rd July 2017
- Notice of Free to Receive Calls Within EU Countries - 8th August 2017
- Notice of Mobile Roaming Tariffs & Boosters - 1st August 2017
Previous Regulatory Notices 2016
- Broadband offer extended until the end of February 2016
- Charges for data for Pay As You Go customers - 8 March 16
- Minimum call charge on landlines increase notice - 1st March
- Paper bill fees and payment processing fee changes - Feb 16
- Automated bill payments discontinued - 8 February 2016
- New Broadband Offer - from 1st October 2015 extended to 29th February 2016