Frequently asked questions

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Pay As You Go & Top Up


Switching to Sure

Get the guide for your phone

Help Videos

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Broadband & Suremail

Signing up to Sure Broadband

Broadband & WiFi Faults


Staying Safe Online

Mobile Internet

Help Videos

Home phone

Order Home Phone


Landline help and FAQ's

MySure & Contract information

My Sure Registration

My Sure for Pay As You Go

My Sure - frequently asked questions

My Contract


About your bill

Paying your bill


Frequently asked questions

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Click below for latest announcements

Terms & Conditions

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NEW: Guernsey Directory App

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Directory Listing

Directory deadline dates

Business help

Key contacts

Regulatory Notices

Regulatory Notices 2019

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Previous Regulatory Notices 2017

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Previous Regulatory Notices 2016

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5G from Sure

Getting started with your 5G router