Your Sure Account and Contract
My Contract
Mobile
Frequently asked questions
- Lost or stolen phone
- Forgot your PIN, find my PUK code
- Boosters
- Voicemail
- How do I check my balance?
- How do I swap my phone number from one SIM to another?
Pay As You Go & Top Up
Roaming
Switching to Sure
Get the guide for your phone
Help Videos
- SIM cards and PIN numbers
- Internet access on iPhone
- Internet access on Android phones
- Registering your mobile
- Mobile voicemail
- Understanding mobile data
Broadband & Suremail
Fibre Broadband
Signing up to Sure Broadband
Broadband & WiFi Problems
- ★ Fixing broadband and WiFi problems
- Changing your username on the Technicolour DGA0122 router
- How do I reset my router?
- Changing your username on the Thomson TG789vn router
- Changing your username on the Technicolor TG 589vac V2 router
- Changing your username on the Technicolor TG 588V2 router
suremail.gg and cwgsy.net
Staying Safe Online
4G Mobile Broadband
Help Videos
Home phone
Order home phone
Faults
Landline help and FAQ's
MySure - your online account and App
MySure Registration
MySure for Pay As You Go
MySure - frequently asked questions
More articles
- Manage add-ons (boosters, call barring, bar data roaming e.t.c.)
- Access your voicemail
- Change bill delivery method
- Manage your marketing preferences
- View and download your contract document
- Store payment details
Billing
About your bill
Paying your bill
General
Frequently asked questions
- Being safe in a storm
- Moving House - what do I need to do?
- Here to Help
- All about Email & Suremail
- All about the Sure Directory and the new app
- WiFi and Broadband problems
Latest Announcements
- Broadband Issue - Wednesday 29th November 2023 - Resolved 11:15am
- Storm Cairan - network update - Friday 3rd November 2023
- MySure App Issue - Updated 30.10.2023
- NOTIFICATION - Price increases from 1st September 2023
- Support for Fax Calls Outside the Sure Network
- Big Bundle Version 3 ending 30th April 2023
Terms & Conditions
Previous Price Change Announcements
- Broadband Price Adjustment - 1st February 2021
- Price increases to calls, texts and data (landline and mobile) from 1st September 2020
- NOTIFICATION: Fixed line price changes from 1st October 2018
- Pay Monthly mobile price increases - 1st July 2019
- Notice of Sure New Pay Monthly Mobile Plans from 1st October 2018
- Increase in avoidable charges - 1st October 2019
Directory
Your directory entry
Guernsey Directory App
Directory FAQs
Yellow pages & advertising
Business help
Key contacts
Regulatory Notices
Regulatory Notices - 2020
Previous Regulatory Notices 2019
Previous Regulatory Notices 2018
- Notice of Sure Home and Mobile bundles amemendments from 1st October 2018
- Notification: Fixed Line price increase from 1st October 2018
- Notice of Sure Free Broadband Speed Upgrade Offer in Alderney – 15th February 2018
- Notice of Sure Retail Broadband Price Changes - 29th January 2018
- Mobile Out of Bundle Charges – 27th April 2018
Previous Regulatory Notices 2017
- Notice of Sure Big Bundle Promotion - 1st September 2017
- Notice of September Pay Monthly and PAYG Mobile Offers – 7th September 2017
- Notice of Sure Big Bundle Promotion Extension - 12th October 2017
- Notice of New Smart Roamer Boosters - 3rd July 2017
- Notice of Free to Receive Calls Within EU Countries - 8th August 2017
- Notice of Mobile Roaming Tariffs & Boosters - 1st August 2017
Previous Regulatory Notices 2016
- Broadband offer extended until the end of February 2016
- Charges for data for Pay As You Go customers - 8 March 16
- Minimum call charge on landlines increase notice - 1st March
- Paper bill fees and payment processing fee changes - Feb 16
- Automated bill payments discontinued - 8 February 2016
- New Broadband Offer - from 1st October 2015 extended to 29th February 2016