Mobile
Frequently asked questions
- Get the guide for my iPhone, Android, Windows phone
- How do I check my balance?
- Apps
- How do I turn apps off?
- Replacement SIM card
- How do I swap my phone number from one SIM to another?
Pay As You Go & Top Up
Roaming
Switching to Sure
Get the guide for your phone
More Mobile Questions
- Non-geographic calls and premium numbers
- Boosters
- Lost or stolen phone
- Text messages converted to Picture messages
- How do I access voicemail?
- Why is my bill higher this month?
Help Videos
- SIM cards and PIN numbers
- Internet access on iPhone
- Internet access on Android phones
- Registering your mobile
- Mobile voicemail
- Understanding mobile data
Broadband & Suremail
Signing up to Sure Broadband
Broadband & WiFi Faults
Mobile Internet
Help Videos
Staying Safe Online
Suremail
Home phone
Order Home Phone & moving house
Faults
Landline help and FAQ's
- Star Services
- How to set up and use home voicemail
- Additional features charges
- Intercept calls / changed number intercept
- Alarm calls
- How to prevent unwanted or malicious calls
My Account & Contract info
Frequently asked questions
My Contract
Billing
Frequently asked questions
About your bill
Paying your bill
General
Frequently asked questions
- All about the Sure Directory and the new app
- All about Email & Suremail
- Fixing WiFi and Broadband problems
- How do I set up broadband?
- All about routers
- All about Top Up and Pay As You Go
Click below for latest announcements
- Customer Contact Centre closing for staff training - Monday 21st January and restricted hours during the week
- Notice of Sure New Pay Monthly Mobile Plans from 8th January 2019
- Notice of Sure Retail Broadband Price Changes from 1st January 2019
- Here to Help - Frequently Asked Questions
- Data Protection when paying bills by phone
- Sure Fraud Prevention warning re mobile phone roaming scams and thefts
Terms & Conditions
Previous Price Change Announcements
Directory
NEW: Guernsey Directory App
Your most frequently asked questions here
Get listed in the directory
- Mobile phone listings
- Changing an existing directory entry
- Advertising details, price lists & sizes
- Directory forms online
- Additional directory entries
- White page listings
Directory deadline dates
Business help
Key contacts
Regulatory Notices
Current Regulatory Notices 2018
- Notice of Sure Home and Mobile bundles amemendments from 1st October 2018
- Notification: Fixed Line price increase from 1st October 2018
- Notice of Sure Free Broadband Speed Upgrade Offer in Alderney – 15th February 2018
- Notice of Sure Retail Broadband Price Changes - 29th January 2018
- Mobile Out of Bundle Charges – 27th April 2018
Previous Regulatory Notices 2017
- Notice of Sure Big Bundle Promotion - 1st September 2017
- Notice of September Pay Monthly and PAYG Mobile Offers – 7th September 2017
- Notice of Sure Big Bundle Promotion Extension - 12th October 2017
- Notice of New Smart Roamer Boosters - 3rd July 2017
- Notice of Free to Receive Calls Within EU Countries - 8th August 2017
- Notice of Mobile Roaming Tariffs & Boosters - 1st August 2017
Previous Regulatory Notices 2016
- Broadband offer extended until the end of February 2016
- Charges for data for Pay As You Go customers - 8 March 16
- Minimum call charge on landlines increase notice - 1st March
- Paper bill fees and payment processing fee changes - Feb 16
- Automated bill payments discontinued - 8 February 2016
- New Broadband Offer - from 1st October 2015 extended to 29th February 2016