Mobile

Frequently asked questions

• Why is my bill higher this month?
• Questions about your data allowance?
• How do I activate a SIM card?
• How do I access voicemail?
• How do I check my balance?

Pay As You Go & Top Up

• Pay As You Go topping up (adding credit)
• Getting the most out of Pay As You Go

Roaming

• NEW: Smart Roamer Booster
• Roaming Boosters (Pay Monthly only)
• Data roaming
• Data Roaming Spend Limits
• Accessing voicemail while abroad

Charges and boosters

• What am I charged for and how?
• Boosters
• Data fair use policy
• Non-geographic calls and premium numbers
• Text messages converted to Picture messages

Switching to Sure

• New customer checklist
• What is the right plan for me?
• Moving your mobile number

Help Videos

• Mobile broadband explained
• Getting the most out of Pay As You Go
• Using your phone off island
• Understanding mobile data
• Mobile voicemail
• Registering your mobile

See all 9 articles

4G

• All you need to know about 4G

Get the guide for your phone

• iPhone guide
• Android guide
• Windows guide

Broadband & Suremail

Signing up to Sure Broadband

• Moving House
• Signing up
• Voluntary agreement on Standards for Fixed Broadband Services
• Setting up Unlimited Broadband
• Setting up Superfast Broadband

Broadband & WiFi Faults

• Fixing broadband and WiFi problems
• Troubleshooting checklist
• Calling out an engineer

Mobile Internet

• About mobile internet

Help Videos

• Mobile broadband explained
• Broadband security
• Getting the best from your broadband

Internet security

• Staying Safe Online
• WiFi security checklist
• Spam email

Suremail

• Fixing Suremail and Email problems
• About Suremail
• Spam Email
• cwgsy.net email

Home phone

Order Home Phone & moving house

• How do I place an order
• Costs associated with ordering and moving Sure Home Phone
• Home Phone packages
• Moving your home phone

Call Charges

• Current call rates
• Non-geographic and premium calls

Landline features & voicemail

• Star Services
• How to set up and use home voicemail
• Additional features charges
• Intercept calls / changed number intercept
• Alarm calls

Faults

• Fixing landline problems
• Calling out an engineer

Prevent unwanted calls

• How to prevent unwanted or malicious calls

Dial before you dig!

• Building or thinking about home improvements?

My Account & Contract info

Frequently asked questions

• I want to cease my service/contract

My Account

• My Account

My Contract

• About your contract
• When does my contract end?
• What happens when my contract ends?
• What if I need a new handset before the contract end date?

Billing

Frequently asked questions

• What are these charges on my bill - show an example
• What is a part-period charge?

About your bill

• Non-geographic and premium calls
• Bill itemisation
• Understanding your bill charges
• Receiving your bill

Paying your bill

• Ways to pay

Unpaid bills

• What happens when a bill is not paid

Frequently Asked Questions

More Mobile Questions

• Lost or stolen phone
• Mobile - effects on health
• Replacement SIM card
• How do I swap my phone number from one SIM to another?
• Forgot your PIN, need a PUK code?
• Voicemail

See all 12 articles

Help Videos

• Listening to voicemail
• Voicemail call divert
• Preventing unwanted calls
• Non-geographic and premium calls explained
• About your bill

Sure TV - withdrawn

• Questions and Answers

General

Click below for latest announcements

• New Roaming Rates from 1st August 2017
• All services are working normally - week beginning 25th September
• EU changes to data roaming
• Warning: Who is calling you? Please beware.
• Spam Emails - General Advice

Terms & Conditions

• Guernsey Terms & Conditions
• Complaints

Directory

NEW: Guernsey Directory App

• Your frequently asked questions here
• How do I download the app?
• What does the app actually do?

Your most frequently asked questions here

• How to contact directory services
• How to request ex-directory
• Where to get a free paper directory
• Ways to find a number
• Directory recycling

Get listed in the directory

• Directory forms online
• Advertising details, price lists & sizes
• Changing an existing directory entry
• Mobile phone listings
• Additional directory entries
• White page listings

See all 7 articles

Directory deadline dates

• What happens if I miss the deadline?
• View the printed directory closing dates for the 2018 edition

Business help

Key contacts

• Your contacts at Sure
• Business Fault Reporting

Previous Regulatory Notices

Regulatory Notices

• Notice of Sure Big Bundle Promotion - 1st September 2017
• Notice of September Pay Monthly and PAYG Mobile Offers – 7th September 2017
• Notice of Free to Receive Calls Within EU Countries - 8th August 2017
• Notice of Mobile Roaming Tariffs & Boosters - 1st August 2017
• Notice of New Smart Roamer Boosters - 3rd July 2017
• Notice of New Roaming Zone 5 and Roaming Call Connection Charges - 1st May 2017

See all 26 articles