General

Click below for latest announcements

• RESOLVED 3/5/17 - mobile data, sms and calls fault
• Notification - Price and Product changes 1st May 2017
• Warning: Who is calling you? Please beware.
• Spam Emails - General Advice

Terms & Conditions

• Guernsey Terms & Conditions
• Complaints

Mobile

Switching to Sure

• New customer checklist
• What is the right plan for me?
• Moving your mobile number

Charges and boosters

• Text messages converted to Picture messages
• Non-geographic calls and premium numbers
• Boosters
• Data fair use policy
• What am I charged for and how?

Roaming

• Roaming Boosters (Pay Monthly only)
• Data roaming
• Data Roaming Spend Limits
• Accessing voicemail while abroad
• Roaming - Frequently Asked Questions

4G

• All you need to know about 4G

Get the guide for your phone

• iPhone guide
• Android guide
• Windows guide

More help and FAQ's

• Lost or stolen phone
• Mobile phone safety
• Replacement SIM card
• How do I swap my phone number from one SIM to another?
• Forgot your PIN?
• Voicemail

See all 13 articles

Internet

Signing up to Sure Broadband

• Signing up
• Voluntary agreement on Standards for Fixed Broadband Services
• Setting up Unlimited Broadband
• Setting up Superfast Broadband

Mobile Internet

• About mobile internet

Broadband troubleshooting

• Troubleshooting checklist
• How to get the best out of your broadband from Sure

Internet security

• Staying Safe Online
• WiFi security checklist
• Spam email

Suremail

• Spam Email
• cwgsy.net email
• About Suremail

Home phone

Order Home Phone and Moving House

• How do I place an order
• Costs associated with ordering and moving Sure Home Phone.
• Home Phone packages
• Moving your home phone

Call Charges

• Current call rates
• Non-geographic and premium calls

Landline features and voicemail

• Star Services
• How to set up and use home voicemail
• Intercept calls / changed number intercept
• Alarm calls

Faults

• Fact Sheet and Troubleshooting
• Calling out an engineer

Prevent unwanted calls

• How to prevent unwanted or malicious calls

Dial before you dig!

• Building or thinking about home improvements?

Billing

About your bill

• Non-geographic and premium calls
• Bill itemisation
• Understanding your bill charges
• Receiving your bill

Paying your bill

• Ways to pay

Unpaid bills

• What happens when a bill is not paid

Business help

Key contacts

• Your contacts at Sure
• Business Fault Reporting

Directory

All you need to know about the Sure Directory

• How to contact directory services
• How to request ex-directory
• Where to get a free paper directory
• Ways to find a number
• Directory recycling

Get listed in the directory

• Directory forms online
• Advertising details, price lists & sizes
• Changing an existing directory entry
• Mobile phone listings
• Additional directory entries
• White page listings

See all 7 articles

Directory deadline dates

• What happens if I miss the deadline?
• View the printed directory closing dates for the 2018 edition

TV

Sure TV - Withdrawn

• Questions and Answers

Previous Regulatory Notices

Regulatory notices

• Notice of New Roaming Zone 5 and Roaming Call Connection Charges - 1st May 2017
• April 2017 Product and Price Changes
• New Plans and Reduced Rates in March 2017
• Notice of price increase landline calls - 1st February 2017
• Network disruption Sark - 20th July - work has now been completed
• Changes to fixed line charge bands - 1st August 2016

See all 20 articles