Mobile
Frequently asked questions
- Lost or stolen phone
- Forgot your PIN, find my PUK code
- Boosters
- Voicemail
- How do I check my balance?
- How do I swap my phone number from one SIM to another?
Pay As You Go & Top Up
Roaming
Switching to Sure
Get the guide for your phone
Help Videos
- SIM cards and PIN numbers
- Internet access on iPhone
- Internet access on Android phones
- Registering your mobile
- Mobile voicemail
- Understanding mobile data
Broadband & Suremail
Signing up to Sure Broadband
Broadband & WiFi Faults
- ★ How to reset a router
- Changing your username on the Thomson TG789vn router
- Changing your username on the Technicolor TG 589vac V2 router
- Changing your username on the Technicolor TG 588V2 router
- Changing your username on the Technicolor DWA0120 router
- Sure Support App - diagnose and solve broadband issues from your mobile.
suremail.gg and cwgsy.net
Staying Safe Online
Mobile Internet
Help Videos
Home phone
Order home phone
Faults
Landline help and FAQ's
MySure & Contract information
MySure Registration
MySure for Pay As You Go
MySure - frequently asked questions
My Contract
More articles
- Manage add-ons (boosters, call barring, bar data roaming e.t.c.)
- Access your voicemail
- Change bill delivery method
- Manage your marketing preferences
- View and download your contract document
- Store payment details
Billing
About your bill
Paying your bill
General
Frequently asked questions
- Moving House - what do I need to do?
- Here to Help
- All about Email & Suremail
- All about the Sure Directory and the new app
- WiFi and Broadband problems
- Account Help - MySure, about my contract and registration help
Latest Announcements
- Broadband connection issues - Tuesday 26th January 2021, 20:00
- Herm broadband issue. Monday 25th January 2021, 17:00.
- Customer Support Centre, high volume notice - Monday 25th January 2021, 10:30am
- Broadband Price Adjustment - 1st February 2021
- Amendment to General Terms and Conditions re: Gift Vouchers
- Fake bills, scammers and phishing attempts - not from Sure
Terms & Conditions
Previous Price Change Announcements
- Price increases to calls, texts and data (landline and mobile) from 1st September 2020
- NOTIFICATION: Fixed line price changes from 1st October 2018
- Pay Monthly mobile price increases - 1st July 2019
- Notice of Sure New Pay Monthly Mobile Plans from 1st October 2018
- Increase in avoidable charges - 1st October 2019
- Notice of Sure Retail Broadband Price Changes from 1st January 2019
Directory
Your directory entry
Guernsey Directory App
Directory FAQs
Yellow pages & advertising
Business help
Key contacts
Regulatory Notices
Regulatory Notices - 2020
Previous Regulatory Notices 2019
Previous Regulatory Notices 2018
- Notice of Sure Home and Mobile bundles amemendments from 1st October 2018
- Notification: Fixed Line price increase from 1st October 2018
- Notice of Sure Free Broadband Speed Upgrade Offer in Alderney – 15th February 2018
- Notice of Sure Retail Broadband Price Changes - 29th January 2018
- Mobile Out of Bundle Charges – 27th April 2018
Previous Regulatory Notices 2017
- Notice of Sure Big Bundle Promotion - 1st September 2017
- Notice of September Pay Monthly and PAYG Mobile Offers – 7th September 2017
- Notice of Sure Big Bundle Promotion Extension - 12th October 2017
- Notice of New Smart Roamer Boosters - 3rd July 2017
- Notice of Free to Receive Calls Within EU Countries - 8th August 2017
- Notice of Mobile Roaming Tariffs & Boosters - 1st August 2017
Previous Regulatory Notices 2016
- Broadband offer extended until the end of February 2016
- Charges for data for Pay As You Go customers - 8 March 16
- Minimum call charge on landlines increase notice - 1st March
- Paper bill fees and payment processing fee changes - Feb 16
- Automated bill payments discontinued - 8 February 2016
- New Broadband Offer - from 1st October 2015 extended to 29th February 2016