Introducing Sure Support: Troubleshoot Your Broadband Instantly

We’ve made it easier than ever to resolve broadband issues. The Sure Support app runs a series of diagnostic network tests, allowing you to identify and often fix your connection problems without having to wait on the phone.

Why use Sure Support?

• Resolve issues faster: Diagnose and solve problems yourself in just a few taps.

• Eliminate technical jargon: No need to struggle through complex technical explanations over the phone.

• Help our agents help you: If you still need us, our agents can access your diagnostic results instantly, meaning they can see exactly what is happening with your connection right away.

Get Started

Download the app today by searching for SURE SUPPORT in your device’s app store.

• Download for Android

• Download for IOS

How it works

1. Run the Test: Open the app and follow the prompts to run a network check.

2. View Results: The app will guide you through simple fixes for common issues.

3. Need more help? If you still can't resolve the issue, simply press START OVER in the app to generate your unique NETWORK KEY.

4. Contact Us: Give us a call and provide your Network Key. Our agent will use this to instantly access your test results, saving you time and effort.

Note: During your call, our agent may use the app's camera or video feature to get a closer look at your setup, or guide you through a quick router check to get you back online.