How to Retrieve Your SIM PUK Code

If your SIM card is locked (usually after entering an incorrect PIN code three times), you will need a Personal Unblocking Key (PUK) to regain access to your mobile service. You can retrieve this quickly through your MySure account.

Steps to View Your PUK Code

1. Log in: Access your MySure account.

2. Locate Service: On the Overview page, scroll down until you find the mobile service number you need to unlock.

3. Access Settings: Click on the Settings button for that specific service.

4. View PUK: Look for the SIM lock (PUK) section and click VIEW.

5. Retrieve Code: The next screen will display your unique PUK code.

Important: Please enter your PUK code carefully. If the PUK code is entered incorrectly too many times, your SIM card may become permanently disabled, requiring a replacement.