Fixed Contracts

What a Fixed Service Contract Includes

A fixed service contract covers services installed at your home or business. It may include:

• Broadband internet
• Landline phone service
• Equipment rental (Router)
• Installation or activation fees

How to View Your Fixed Service Contract

You can check your fixed service details by:

1. Logging into your online My Sure account - myaccount.sure.com
2. Selecting the Overview heading
3. Scroll down to the service number in question
4. Reviewing your allowances, billing cycle, and contract start & end dates

Changing Your Fixed Service Plan

Depending on availability, you may be able to:

• Upgrade your broadband speed
• Move your service to a new address

Some changes may restart your contract term.

Ending a Fixed Contract Early

If you cancel before the minimum term ends:

• Early termination fees may apply
• Equipment must be returned
• Outstanding installation or setup fees may still apply

Contact support for a settlement quote.