Costs Associated with Moving Your Sure Services

Please be aware that there may be charges attached to moving your telephone line with Sure.  For instance:

  • If you need a new line to be installed (normally for a new build), with engineering work required, this will cost £135.10 


  • If the line in your new property is being re-activated but no engineers are required at the property, this will cost £52.60.  This charge covers the cost of an engineer “call out” to the nearest exchange to complete the re-connection. 


  • Moving your Broadband service is £65.00 for a VDSL service and £30.00 for an ADSL service.


  • If your line just needs a straight swap from JT to Sure, there is a charge of £52.60 to move.


  • If you are taking over an existing number / transfer of responsibility, the cost is £52.60.


  • When you move exchange areas, you will be assigned a new phone number.


  • You can choose to have a message on your old number, advising of the new number to call (Change Number Interception CNI).  This is an initial £17.00 connection and monthly rental of £10.40


  • Alternatively, Remote Call Forwarding can be set-up on your line, this will forward your call without the caller knowing.  The cost is; set-up fee of £53.00 and a monthly charge of £10.40.


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