Costs associated with ordering and moving Sure Home Phone

Connection and Transfer Charges (including moving house)

Connection or reconnection where a suitable line has previously been in use in your premises -  £55.00

Installation of a new line or reconnection of a line that requires an engineer to visit your premises-£140.00

Telephone assistance scheme (TAS) connection/reconnection charge  - £55.00

House move where no appointment is needed  - £55.00

House move where appointment is needed  - £140.00

Transfer of responsibility because of divorce or death  - Free

All other transfer of responsibility  - £55.00

Additional internal wiring or sockets (or repair of) at the customers request - undertaken during normal working hours - Visit charge of £70.00 (30 mins on site) & £35.00 for each additional 30 mins*

Call out - weekday evening and Saturday -  Visit charge of £100.00 (30 mins on site) & £50.00 for each additional 30 mins*

Call out - Sunday and bank holiday  - Visit charge of £120.00 (30 mins on site) & £60.00 for each additional 30 mins*

*or part thereof.  Rates shown exclude the cost of materials/equipment, which will be added to your bill.