Cancelling before the delivery of your service.
You may cancel your order prior to the delivery of your service; however, we may charge you for any abortive work undertaken and/or any costs incurred to set up your services including any charges from any third-party suppliers.
Cancelling online or telephone orders, within 7 working days
If you place an order for a service such as landline or broadband online or over the telephone, then you have seven working days after the date of the order to reconsider and possibly change your mind and cancel your order. Any equipment provided, such as a router, will also need to be returned in the same condition, with the box and all accessories.
Terminating your contract at any time
If you would like to terminate a service at any time, we would always advise that you check with us to see if this service is still in contract. If it is, you will be responsible for paying any outstanding rental charges for the remainder of your minimum term, as well as any other applicable charges.
We do ask that in all cases we are given a minimum of one month’s notice before any termination request can be acted on, unless explicitly set out by us in any letter written to you as a result of upcoming price changes to your service.
For more information on cancellation and termination of services, please refer to our General Terms and Conditions which can be found on our website.