What happens when my contract ends?

This information is critical for managing account expectations. I have refined the text to make the distinction between your service and your device payments clearer, which should help reduce customer frustration regarding post-contract billing.

Understanding Your Mobile Contract & Device Payments

To help you manage your mobile costs effectively, it is important to understand the two parts of your Sure agreement: your Airtime Plan and your Device Repayment.

The Two Parts of Your Agreement

• Airtime Plan: This is the ongoing cost for your mobile service (calls, texts, and data). This part of your contract continues indefinitely for as long as you remain a Sure customer.

• Minimum Term Contract: This is the fixed period (usually 12 or 24 months) used to pay off the cost of your handset or device in monthly instalments.

What Happens When Your Minimum Term Ends?

For Plans from 2017 Onwards

When your minimum term ends, the device repayment portion of your bill will automatically stop. You will then only be charged for your Airtime Plan.

For Older Plans

If you are on an older plan where the device and airtime costs were bundled together, your bill will remain at the current price even after the device is paid off. To reduce your monthly costs after your minimum term, you have two options:

1. Upgrade: Choose a new handset.

2. Switch to SIM-Only: Move to a SIM-only plan, which covers airtime costs only.

Your Responsibility as a Customer

While Sure makes every effort to contact you when your minimum term is approaching its end, this is not guaranteed. The responsibility lies with you as the account holder to monitor your contract status and track when your minimum term expires.

Important: Please be aware that if you do not contact us to switch to a new plan or SIM-only option after your minimum term has ended, your original charges will continue. We cannot provide refunds for payments made after your minimum term has concluded.

How to Check Your Contract Status

You can view your exact contract end date, device payment status, and renewal eligibility instantly via MySure. Simply log in and check the Overview section for your specific service number.