Receiving your bill


The best way to access your bills is through your online account called My Sure.

Current and historic bills are viewable online at no charge.

If you choose to continue to receive your Sure bills by post, a monthly paper bill charge will be applied.

When you receive an email from us, it show your account number and balance due.  You then have theoption to open the link and "see your bill now" in full. 

Bills will show services that you have used during the relevant billing period as well as part period charges for starting and ending services mid-month. 

If you register for My Sure, you can view your bill including the itemisation of the charges. By default, we do not itemise individual calls with a value of less than 20p but you can choose a preferred value that best suits your needs. To arrange this please call us on (01481) 700700.

We can also provide paper copies of historic bills and itemisation, however, please note that these facilities are chargeable.

In exceptional circumstances where you cannot access online billing, we may waive the paper bill charge.

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