Understanding your Sure Bill

Your Sure bill is designed to be clear and transparent. Here is a guide to what you will find on each page of your statement.

Account Overview

The first page provides a high-level summary of your account activity.

Total Charges: The final amount due for the billing period.
Breakdown: A snapshot of your rental charges, usage charges, and any applied credits across all services.
Account Details: Your billing name, address, account number, and the date the bill was produced are located in the top right-hand corner.

This section contains useful information, frequently asked questions, and tips regarding your services or account management.

This is where you can view the specifics of your charges:

Individual Service Breakdown: Each service number is listed with its specific rental and usage costs.
Balance Summary: Displays the date of your last bill, the date your last payment was received, and any outstanding balance remaining.
Rental Summary: Shows how many services are currently on your account and the individual cost for each.
Usage Summary: Provides a total account-level view of usage costs.

As you scroll further down the statement, you will see a detailed list for each individual service on your account, including:

Plan Name: The specific tariff or plan assigned to that service.
Plan Cost: The recurring rental cost for that plan.
Usage Detail: A breakdown of the usage associated with that specific service.

Part Period Charges: If you have recently signed up, upgraded or changed your plan, you may see "Part Period Charges" on your bill. For a detailed explanation of what these are and why they appear, please visit our Part Period Charges Help Page.