No dial tone

If your landline has no dial tone, you will not hear the normal tone when lifting the handset and you may be unable to make or receive calls.

Symptoms may include:

• No sound when lifting the handset
• Unable to make outgoing calls
• Incoming calls do not ring
• Phone line appears completely dead
• Emergency calls cannot be made

A missing dial tone may be caused by:

• Faulty telephone handset
• Loose or damaged phone cable
• Fibre issue (If on Fibre)
• Telephone socket issue (If on Copper)
• Temporary network outage
• Fault on the external phone line

Follow these steps to check your landline:

1. Check the phone cable
   Ensure the telephone cable is firmly connected to the wall socket and handset
2. Test another telephone handset
   Plug in a different phone to check if the handset is faulty.
3. Check your Fibre box (For Fibre service)
   Make sure the Fibre box is powered on and connected.
    
4. Restart Fibre Box
   Turn off the Fibre box for 30 seconds, then wait 15 minutes for the Fibre to resync
5. Disconnect other devices
   Unplug any extension phones, fax machines, or splitters and test using only one handset.

Before contacting support, check the following:

• Are the other phones in your home also without a dial tone?
• Is your Fibre box showing 3 green lights
• Does the phone work when plugged into a different telephone socket?
• Did the problem start recently?

Contact support if:

• There is no dial tone after completing the above steps
• All phones in the property have the same problem
• Your Fibre box showing a red star light