Landline Not Working

If your landline phone is not working, you may be unable to make or receive calls, hear no dial tone, or experience poor call quality, such as crackling or static noise.

Symptoms may include:

• No dial tone when picking up the phone
• Unable to make outgoing calls
• Uncoming calls are not ringing
• Crackling or static noise during calls
• Calls disconnecting unexpectdly

Follow these steps to check your Landline:

1. Check phone cables
   Ensure the phone cable is securely plugged into the wall socket and the phone
2. Restart your Fibre box if using Fibre
   Turn the power off via the plug socket and leave it off for 30 seconds. After 15 minutes, the Fibre will restore.
3. Test another telephone handset
   Plug in a different phone to check if the handset fault (Can also test your handset on a line you know is working)
4. Check for service outages
   Remove devices such as fax machines or extension phones to test the main phone line.

Before contacting support, check the following:

• Do you hear a dial tone when lifting the handset?
• Are other phones in your home working?
• Is your Fibre box showing power?

If the problem continues after completing the steps above, please contact support on 01481 700 700.