Managing Your Roaming Costs and Spend Limits

We want your travel experience to be stress-free. To help you stay in control of your mobile costs, we automatically set a Roaming Spend Limit on all Pay Monthly plans. This acts as a safety buffer to prevent unexpected charges while you are travelling.

Your Default Spend Limits

Your account is automatically protected by two separate limits:

• Calls & Texts: £50.00

• Data: £50.00

Need to change your limit?

If these limits don't match your travel plans, we can adjust them for you. You can manage your limits by:

• MySure: Update your spend limits via the "Manage Spending Limits" section on your service details page.

• Calling us: Contact our support team on (01481) 700700.

• Visiting us: Stop by our Douglas store for in-person assistance.

3 Steps to Prepare for Travel

Before you head off, we suggest following these steps to ensure you are covered:

1. Check your current plan: Log in to MySure to view your service details and see if your plan includes roaming data.

2. Verify your allocation: Check your roaming allowance in the "Manage Spending Limits" section of MySure to ensure it is sufficient for your trip.

3. Add a Booster: If you need more data, you can add a Roaming Data Booster in three easy steps. Boosters start from just £5 for 2GB, making them an inexpensive way to stay connected.

Pay As You Go customers: You will need to top up your credit to use your phone abroad. Our plans include roaming data when you top up from £10.

Tips for Managing Your Data Abroad

To avoid high data usage or unexpected bills, follow these simple tips:

• Turn off mobile data: Switch off data in your phone's settings when you aren't using it to prevent apps from updating in the background.

• Use Wi-Fi: Connect to free local Wi-Fi whenever possible.

• Adjust settings: Turn off location services, background app refreshes, and "Wi-Fi Assist" to prevent hidden data charges.

• Voicemail: Remember that accessing your voicemail while roaming may be chargeable. You may wish to turn it off before you travel.

• Call charges: Note that 0800 "freephone" numbers are chargeable at the standard roaming rate while you are abroad.

Need assistance while away?

If you need to contact us from outside the island, please call +44 1481 727100. If you would like extra peace of mind, contact us before you leave and we can place a block on data roaming for you.