When and How to Swap Your SIM Card

When should I swap my SIM?

• You have recently changed or upgraded your phone and it requires a different-sized SIM.

• Your phone has been lost or stolen.

• Your current SIM card is no longer functioning.

Important: Back up your data

• Please be aware that the majority of information stored directly on your old SIM card will be lost during a swap.

• Before starting the swap process, ensure you have backed up all important contacts, photos, music, calendar entries, and any other files you may need.

How to complete a SIM swap

1. Prepare your new SIM: Before contacting us, ensure you have your new SIM card in your possession.

2. Locate your SIM number: You will need the 19-digit number printed on your new SIM card, which begins with 894455.

3. Contact our team: Call our Contact Centre on 01481700700.

4. Request the swap: Inform the agent that you would like to perform a SIM swap.

   • The agent will verify your identity by requesting your account password.

   • You will then be asked to provide the 19-digit number from your new SIM.

5. Activation: The agent will then transfer your mobile service to the new SIM. This process typically takes only a few minutes.

6. Using your new SIM: If your phone requests a PIN code when you first turn it on with the new SIM, please enter 0000.