3G-only devices: Replacement options

Some personal or home devices rely on 3G to connect to the mobile network. When 3G is switched off from August onwards, devices that only support 3G will no longer be able to connect.

If this affects you, we will be in touch directly to guide you through your options and help you find a suitable solution.

You can also explore alternative devices below, visit us in store, or arrange a home visit to talk through your options. Our priority is making sure you have a working device.

What to do if your device is 3G only

• Check whether your device is affected using our Check Your Device guide.
• Explore replacement devices or alternative options below. If you need any help, we can advise on suitable devices that fit your needs.

If you'd prefer a different device, we'll give you £50 towards it when you re-sign onto a 24 or 36-month pay-monthly service.

Support from our teams

Our priority is keeping you connected. If your device will no longer work after 3G is switched off, we can help.

• Call our Customer Service Centre on 01481 700 700 to discuss replacement options.
• Visit us in store to see recommended devices in person. Book an appointment.
• Home visits can be arranged if needed for those who require extra support.

We are here to make the transition as smooth as possible. You will not be left without a working device. We will work with you to find the best way to stay connected.

3G switch-off    Check your device    Update network settings