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Calling out an engineer

If you need one of our customer engineers to visit, you may be charged.  

If the engineer needs to complete work after Network Termination Point then this may be chargeable, the engineer will advise you before he progresses if the work is going to be chargeable

If the fault is with our external cabling, we will repair it free of charge, within working hours.

If the fault lies in the wiring of your home, you will incur a call out charge.  The rates below include travel time from receipt of the request by the technician, excluding equipment and materials. 

To report a fault, please dial 151 or use the contact form


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