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  1. Sure
  2. Mobile

Mobile

From setting up your phone when you first get it to topping up and troubleshooting problems, this section will help you get the most out of your mobile.

Frequently asked questions

  • Lost or stolen phone
  • Forgot your PIN, find my PUK code
  • Boosters
  • Voicemail
  • How do I check my balance?
  • How do I swap my phone number from one SIM to another?
See all 7 articles

Pay As You Go & Top Up

  • How to get the app and UNLIMITED Insta, WhatsApp, Facebook and more!
  • Pay As You Go topping up (adding credit)
  • Where to purchase a Sure SIM card

Roaming

  • Boosters (add-ons)
  • Spend Limits - protection from bill shock when roaming
  • Accessing voicemail while abroad

Switching to Sure

  • What is the right plan for me?
  • Moving your mobile number
  • Back up your data - recommended
  • If you change your mind

Get the guide for your phone

  • iPhone guide
  • Android guide
  • Windows guide

Help Videos

  • SIM cards and PIN numbers
  • Internet access on iPhone
  • Internet access on Android phones
  • Registering your mobile
  • Mobile voicemail
  • Understanding mobile data
See all 9 articles

Shop

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Browse

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Help

  • Sure Help
  • Mobile trouble shooting
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  • Log a fault
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My Sure

  • Log in
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Shop opening times

High Street, St Peter Port

For opening times visit Contact Us

Make an appointment

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