sure-b2c-newLogo
  • Home
  • Business
  • Directory
  • Service status
  • Help & Support
  • Top up
  • Suremail
  • Mobile
    • Mobile
      • Mobile Plans
        • Pay Monthly
        • Pay As You Go
        • SIM Only
        • 4G Mobile Broadband
      • Get more from Sure
        • Bundles
        • Offers
        • Add Ons
        • Switch to Sure
      • More info
        • 4G Network Coverage
        • Price Plans
        • Call & Data Charges
        • Roaming Charges
  • Broadband & Home
    • Broadband & Home
      • Broadband Plans
        • Unlimited Broadband
        • 4G Mobile Broadband
        • Business Broadband
      • Get more from Sure
        • Suremail
        • Offers
        • Bundles
        • Switch to Sure
      • Smart Home & Phone
        • Landline Rental
        • Phones for Business
      • More info
        • Broadband Speeds
        • Fixed IP Address
        • Call Charges
        • International Call Charges
  • Bundles
  • Offers
  • Switch to Sure
  • Search
  • Basket 0
  • My sure
My activities Submit a request Sign in
  1. Sure
  2. Mobile

Mobile

From setting up your phone when you first get it to topping up and troubleshooting problems, this section will help you get the most out of your mobile.

Frequently asked questions

  • Lost or stolen phone
  • Forgot your PIN, find my PUK code
  • Boosters
  • Voicemail
  • How do I check my balance?
  • How do I swap my phone number from one SIM to another?
See all 7 articles

Pay As You Go & Top Up

  • How to get the app and UNLIMITED Insta, WhatsApp, Facebook and more!
  • Pay As You Go topping up (adding credit)

Roaming

  • Boosters (add-ons)
  • Spend Limits - protection from bill shock when roaming
  • Accessing voicemail while abroad

Switching to Sure

  • What is the right plan for me?
  • Moving your mobile number
  • Back up your data - recommended
  • If you change your mind

Get the guide for your phone

  • iPhone guide
  • Android guide
  • Windows guide

Help Videos

  • SIM cards and PIN numbers
  • Internet access on iPhone
  • Internet access on Android phones
  • Registering your mobile
  • Mobile voicemail
  • Understanding mobile data
See all 9 articles

Shop

  • Mobile phone
  • Boosters
  • Broadband
  • Home phone
  • Qtip.me app

Browse

  • 4G network coverage map
  • Mobile price plans
  • Roaming
  • Home phone call charges
  • Call & data charges
  • Latest news

Help

  • Sure Help
  • Mobile trouble shooting
  • Broadband trouble shooting
  • Log a fault
  • Service announcements

My Sure

  • Log in
  • Top up
  • Online billing
  • Suremail
  • Track a fault
  • FAQs

About us

  • Company info
  • Management team
  • In the community
  • Latest news
  • Careers
  • Contact us
  • Regulatory Notices

Get directions

Follow us

  • Twitter
  • Twitter
  • Instagram+
  • LinkedIn

Locations


sure-b2c-newLogo

© Copyright Sure (Guernsey) Limited. All rights reserved.

  • Terms and Conditions
  • Privacy Policy
Powered by Zendesk