We are aware of a scam operating in the UK where customers are called by individuals impersonating employees of legitimate mobile network operators and suppliers. Victims are offered early handset upgrades, or new contracts, at significant discounts.
The scammers will try to get personal information including account details, passwords and bank numbers.
Scammers then place orders on behalf of victims, however, select a different handset to that requested and have it shipped to the customer’s address.
Upon receipt, scammers assure victims that this has been an error and instruct them to ‘return’ the handset to a different address, these addresses are usually residential.
Upon receiving the ‘returned’ handsets, the scammers cease contact and victims find themselves stuck with no phone and liable for the entirety of a new contract taken out in their name.
Although we are not aware of this scam operating on the island, if you do receive a call that concerns you please remember the following:
- If you’re unsure that the person calling you is an official representative of the company they claim to be from, hang up and do not reveal any personal information.
- Only contact your mobile network provider on a number you know to be correct - 01481 700700
- For further advice and support, you can contact the Guernsey Police on 725111 or via firstname.lastname@example.org and Trading Standards via email@example.com or firstname.lastname@example.org.
- Learn How to Beat the Scammers - Guernsey Police