It has come to our attention that some customers are not being charged correctly for their Basic Broadband Service.
The correct price is £27.57 and if there a pay monthly mobile plan on the same account, this is then reduced to £25.57.
We have taken steps to amend the prices for a batch of customers and those with more than £2.00 difference have been notified.
Other customers may see a slight increase of 4p on the bill in February.
This adjustment ensures that all customers with the same service are being charged the same price for Basic Broadband (up to 20Mbps).
We are sorry for this oversight and would like to thank you for your understanding whilst this is being corrected.
HOW CAN I GET A BETTER DEAL?
The best way to get the most value for money with Sure is to have a landline, at least one pay monthly mobile plan and Standard Unlimited Broadband (up to 40Mbps or faster) on the same account.
This will entitle you to a Big Bundle Discount when all 3 services are in contract. If you'd like to arrange to merge your accounts to benefit from the extra discount please contact us here -Submit a request – Sure Customer Support.
Please note, we do discount Basic Broadband by £2.00 if there is a pay monthly mobile on the same account but this service does not qualify for a Big Bundle Discount.
Click here for more details about big bundle and do not hesitate to contact us should you wish to upgrade to save more.