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Suremail Problems - 1st February 2019

Sure Mail Problem.

Some customers have recently seen disruption to the Suremail services when using an iPhone, Android and other devices. This is related to security enhancements to protect users. Affected users need to update their settings using the instructions below:

Option One

Change the mail.cwgsy.net on the incoming and outgoing servers within your settings to secure.emailsrvr.com.

APPLE EXAMPLE

Suremail_settings_on_Apple.png

 

ANDROID EXAMPLE

 suremail.gg.png

 If this isn’t able to fix the problem you are still experiencing, you may need to do the following:

Option Two

It may also be necessary to change both the POP3 setting and SMTP; POP3 first then SMTP AND Re-enter your password in both within your settings on your phone or tablet device.

More details on how to make these changes can be found by clicking here.

If you do encounter any further issue’s, please contact our customer service team on 01481 700700

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