If you are a Pay As You Go customer, you will need to top up your phone with credit before you use it.
If you need to check your balance (how much credit you have left) first dial *#100# and click the call button. The balance will be displayed in a message on the screen.
TOP UP WITH MY SURE
Register once using your mobile phone number and top up with ease. Store card details, top up your kids phones, and download the app to top up on the go.
Miniumum top up £5.00
Top up validity is 90 days but if you make a call, send a text or top up the validity is extended.
If there is no activity the account will go into a suspended state after 180 days. Top up to reactivate.
Instant top up online
You can by-pass My Sure and make an instant top up online if you prefer. Please note that offers like "unlimited data with any top up" may not apply to instant top up and are usually only available the app or via My Sure.
Minimum top up is £10.00
To top up by phone
Dial 177 from your mobile or 01481 701077 from Channel Islands, Isle of Man and French landlines or mobiles. If you are dialling from a withheld number you will need to dial 1470 01481 701077.
The minimum top up is £10.00
Please note that offers like "unlimited data with any top up" may not apply to phone top up and are usually only available the app or via My Sure.
To top up in stores across the island
You can top up in shops and garages where you see the pink Payzone sign.
The minimum top up is £5.00
You buy a voucher and follow the instructions to top up your phone.
Please note that offers like "unlimited data with any top up" may not apply to voucher top up and are usually only available the app or via My Sure.
Problems topping up?
If you are having problems topping up online or by phone, give us a call on 01481 700700 so we can help.
For your card protection, we only allow a certain amount of attempts per day or per week when using the same details, and only up to a certain value limit. This helps to control fraudulent attempts to misuse the system, potentially with your payment details. We understand that at times this may be frustrating, but we are here to help you through it.
If you do find yourself having a problem, give us a call on 01481700700 and we’ll see how we can get you topped us as soon as possible.