The date by which we must have received your payment is shown on the bill. This date is normally the last working day of the month in which the bill was issued.
There are various options by which you can choose to pay your bill, but the free and simplest method is by using Direct Debit, whereby you instruct your bank to authorise Sure to collect the amount due from your account. This is collected on the last working day of each month, as shown on your bill.
DIRECT DEBIT FORM ATTACHED AT BOTTOM OF THIS ARTICLE.
Please note that should any Direct Debit be unsuccessful, payment will be required by another method, which may incur a charge.
If you choose not to pay using our free Direct Debit option then, for a fee, you can choose one of our other payment methods:
✓ Pay your bill using the MySure app - Registration is free and easy and enables you to manage your account and pay bills online. If you don’t have our MySure app, it can be downloaded from the App Store or Google Play.
✓ Pay your bill by post – Tear off the payment slip at the bottom of your bill and enclose it with a cheque made payable to Sure (Guernsey) Limited and send it to: Sure, P.O. Box 3, St. Peter Port, Guernsey, GY1 3AB.
- If you require a receipt, then please enclose a stamped self-addressed envelope. Please note that when paying by cheque, payment will be deemed to be received when the cheque arrives at our offices.
✓ Pay your bill at the post office – Take your bill with you to be able to pay. Post offices can only accept payment in full, by cash, card or cheque. Please visit www.guernseypost.com/locations-opening-hours for their locations and opening times.
✓ Pay your bill by phone – To pay your bill by debit or credit card please call our Contact Centre on (01481) 700700. Please make sure you have your account number and bill reference number to hand, both of which are printed at the top of your bill. We can only accept the full amount of the bill by card and we accept payments by MasterCard, Visa, Delta and Maestro cards.
✓ Pay your bill in store - You can pay at any Sure retail store, but you must take your bill with you - you can pay by card, cash or cheque.
If you wish to query any item on your bill, then please contact us as soon as possible by calling (01481) 700700 to let us know so that we can sort this out for you. We would ask that you pay the undisputed amount whilst we investigate the query for you.