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Calling out an engineer

 

If you need one of our customer engineers to visit, you may be charged.  

If the fault is with our external cabling, we will repair it free of charge, within working hours.

If the fault lies in the wiring of your home, you will incur a call out charge.  The rates below include travel time from receipt of the request by the technician, excluding equipment and materials. 

Standard Engineering Charges  (visit charge, and hourly rate)  £65.00

Weekday Evening and Saturday (visit charge, and hourly rate) £100.00

Sunday and Bank Holiday (visit charge, and hourly rate) £120

 

To report a fault, please dial 151 or use the contact form.

 

Prices correct as of 1st October 2019

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