When you move house, you can move your home number to the new address.
Change your details
It is not always possible to keep your number when you move house.
If this is the case we will email you and offer you an alternative.
To change your details, please log in to My Account and click on moving house to fill out the online form. Alternatively you can call us on 01481 700700.
Set up a changed number intercept
If you move house or premises and your telephone number is changed, you can arrange for anyone calling your old number to receive a voice message advising them of your new number. There is a set-up charge of £17.00 and usage charge of £1.67 per month. Please call us on 01481 700700 to find out more.