Email Safety

Please be aware that Sure will never ask for your password in an email. If you are unsure if an email from Sure is legitimate please call us on 01481 700700  to double check. You should never give out any personal or bank details in an email unless you are certain of the recipient's identity. 


Phishing email

Here are some tips regarding phishing email

  • Never respond to emails that request confidential personal financial information or details of your username or password.
  • Banks or e-commerce companies generally personalise emails, while phishers do not.
  • Check for grammatical errors or spelling mistakes - if you see these it could be a good indicator that the email is not legitimate.
  • Be wary of emails that threaten or push for immediate action such as your account will be closed or disabled if you do not act right away.
  • If unsure, do not click a link, call a number provided on the email or respond to the email. Contact the company via their website or on the usual contact details you use.
  • Be wary of any unexpected attachments, especially if they are asking you to enable macros


Password Advice

• Aim for a minimum of 10 characters, including upper and lower case letters, numbers and symbols.
• Do not write your passwords down or share them with anyone.
• Do not use the same password for different accounts or services.
• Ensure you change your passwords regularly.
• Don’t use dictionary words, or anything that is closely related to you or your interests.
• Consider using a passphrase instead of a password. A good passphrase will likely be easier to remember and longer than a password so less susceptible to password cracking tools.


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