Each Android phone will vary slightly but most Android phones will follow similar processes.
Below you will find a few key pointers for your Android phone.
Set up mobile internet for Android
Exact settings may vary across different handsets but most Android phones will be similar to the process below. Check your phone's documentation if you're unsure. 'Settings' may be found in your 'Apps' menu on some versions.
Go to
Menu > settings > Wireless > Mobile Network> Access Point Name (APN)
Then
Menu > New APN > APN name is internet
You may need to re-start your phone for these changes to take effect.
Text messaging (SMS) for Android - for information on text messaging Click here
Voicemail for Android - to go to voicemail support Click here
Connect to WiFi on Android
WiFi is a wireless broadband connection that may require a security password to access. You can connect to a public WiFi hotspot or just to your home broadband. The key advantage of using WiFi instead of the mobile internet network is that speeds may be quicker, there is no limit to how much you can download and you do not use valuable free data allocation.
For newer versions of Android: Apps menu > WiFi > Switch on WiFi
or for older versions of Android: Settings > Wireless & Networks > WiFi Settings > Switch on WiFi Choose a network from the available list.
Secured networks will display a padlock icon and require a password to connect.
You should now be connected to a WiFi network - your phone will automatically prefer a WiFi connection to a mobile data connection while you're connected to it.
Please be aware that unsecured networks may not be safe to send confidential data over, so where possible it is best to use a secure wireless network.
Roaming
How can I turn off data roaming?
Settings > Wireless & Networks > Mobile Network > Switch 'Data Roaming' on or off
Switch off data completely
Settings > Wireless & Networks > Mobile Network > Switch on or off
Doing so may switch off your mobile network completely, leaving you unable to make or receive calls and texts, as well as data, until you turn it back on
How do I use Airplane mode?
Settings > Wireless & Networks > Airplane mode > Switch on or off
Doing so will switch off your mobile network completely, leaving you unable to make or receive calls and texts, as well as data, until you turn it back on.
Manually selecting a roaming network (Android)
When abroad, your phone will probably select the network with the strongest signal, regardless of whether we have a roaming agreement with them. To make sure you phone will work with one of our partners, you may need to select them manually.
Go to:
Apps menu > Settings > Wireless & networks > Mobile Network
Switch 'Data roaming to 'on'.
Then:
Apps menu > Settings > Wireless & networks > Mobile Network > Network operators > Search networks Select your preferred network.
Click here to search our roaming destination list for valid roaming partners. Buying Android appsGoogle do not support paid app sales in Guernsey, Jersey or the Isle of Man and they have recently closed down the mobile route to buy apps from the Play store.
Free apps remain available to download from the Play store. We are in discussion with Google to extend full support to the islands, but we have no confirmation on when this may happen. If you wish to raise a complaint or apply for a refund for an app that you have paid for and can no longer access, you will need to raise the issue direct with Google.
This can be done online at support.google.com/googleplay. There are also other routes for accessing paid-for apps; the Amazon app store for Android is a good alternative. If you search for “Amazon Android Appstore” in your browser, you can download the app store from the Amazon website and get the benefit of a free app per day.
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