I can’t make outgoing calls / I can’t receive incoming calls

 Here are a few things to check when you are unable to make outgoing calls and/or receive incoming calls 

✓ Reboot and Refresh

It’s always good to refresh and reboot your mobile when experiencing issues. Please turn the phone off and wait 2 minutes until turning back on.

✓ Your phone has signal

On the top of your screen, you’ll typically see a few bars representing the strength of your signal. The more bars, the stronger the signal.

✓  Check the number you’re calling

Is the number you’re calling is the correct? Sometimes we can accidently mix up a couple of numbers when dialling, it’s best to check this. Also, if you are calling a non local number, please ensure you have entered the area code before calling.

✓  Check your balance

Please check the phone has enough credit if you are pay as you go. You can do this by dialling *#100#.

✓ Test your sim

 If possible, try your SIM card in another phone to rule out hardware issues with your device.

✓ Check for software updates

Outdated software can cause connectivity issues. Ensure your phone is up to date.

✓ Check your phone settings

Some features can accidently turn on themselves which would stop incoming calls, such as do not disturb.

If you have checked all these things and still can’t make outgoing calls, please contact our customer service team and raise a ticket here Submit a request – Sure Customer Support or call us on an alternative handset on 01481 700700.

My data isn’t working

If your mobile data isn’t working, here are some things to check.

✓  Check your signal strength

Ensure you’re in an area with adequate signal. If there’s no signal, mobile data won’t work.

✓  Reboot and Refresh

 It’s always good to refresh and reboot your mobile when experiencing issues. Please turn the phone off and wait 2 minutes until turning back on.

✓  Check your Mobile Data Settings

Go to your phone’s settings and ensure mobile data is enabled. Look under "Network & Internet" or "Mobile Network."

✓  Check your balance

Please check the phone has enough credit if you are pay as you go. You can do this by dialling *#100#.

✓ Test your sim

 If possible, try your SIM card in another phone to rule out hardware issues with your device.

✓  Check for software updates

Outdated software can cause connectivity issues. Ensure your phone is up to date.

If you have checked all these things and still can’t receive incoming calls, please contact our customer service team and raise a ticket here Submit a request – Sure Customer Support or call us on 01481 700700.

Roaming

Heading abroad? Stay connected with ease by checking out our Roaming page! Learn how to manage your mobile data, calls, and text usage while traveling. Explore roaming plans, tips, and settings to ensure you’re always in the loop, no matter where you are. See our roaming page here: Roaming – Sure