There are various ways in which you can pay your bill.
✓ Direct Debit- the best way to pay your bill with Sure.
Paying by Direct Debit is free
We will automatically collect the amount due shown on your bill from your bank account on the last working day of each month.
Paying by Direct Debit means you are covered by the Direct Debit Guarantee.
If you pay by any other method we must receive payment by the due date shown on the bill. This date is normally the last working day of the month in which the bill was issued, and late payment charges will be applied if full payment has not been received.
How do I set up a Direct Debit?
To set up a new Direct Debit instruction please click on the link below to print and complete the form. The name on your bank account must match the name on your Sure account. The reference must be your Sure account number, which can be found on your bill. For more information on how to set up your direct debit and to get the form, please see our designated page here: Direct Debit form – Sure
If you choose not to pay using our FREE Direct Debit option then, you can choose one of our other payment methods:
✓MySure app(£2.00 payment processing fee) - Registration is easy and you can manage your Sure account and pay bills online.
If you don’t yet have our MySure app, it can be downloaded from the App Store or Google Play.
✓Post Office(£2.00 payment processing fee) – Take a hardcopy of your bill with you to be able to pay.
Post offices can only accept payment in full, by cash or card. Please visit Guernsey Post for their locations and opening times.
✓Payments Line(£2.00 payment processing fee) – To pay your bill by debit or credit card please call our automated payments line on (01481) 700700 and press option 1 for billing and option 1 again to pay your bill.
Please make sure you have your account number and service number associated with the account to hand, both of which are printed towards the top of your bill.
We accept payments by MasterCard or Visa.
✓Post your payment (£2.00 payment processing fee) – Enclose your bill with a cheque made payable to Sure (Guernsey) Limited
Post to: Sure, P.O. Box 3, St. Peter Port, Guernsey, GY1 3AB.
If you require a receipt, then please enclose a stamped self-addressed envelope. Please note that when paying by cheque, payment will be deemed to be received when the cheque arrives at our offices.
Remember you can avoid the payment processing fee by paying by Direct Debit which is FREE.
Payments are not accepted in store nor over the phone with a customer service agent.
If you wish to query any item on your bill, then please contact us as soon as possible by calling (01481) 700700 to let us know so that we can sort this out for you. We would ask that you pay the undisputed amount whilst we investigate the query for you.
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