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Costs associated with ordering and moving Sure Home Phone

 

Connection and transfer charges (inc moving house) 

Service Charge
Connection or reconnection where a suitable line has previously been in use in your premises £52.60
Installation of a new line or reconnection of a line that requires an engineer to visit your premises £135.10
Telephone Assistance Scheme (TAS) connection/reconnection charge (irrespective of whether or not an engineering visit is required) £52.60
Transfer of broadband service from one line to another (generally for a house move) £30.00
Transfer of Superfast broadband service from one line to another (generally for a house move), where an engineering visit is required £65.00
Transfer of responsibility as a result of divorce or death Free
All other transfers of responsibility £52.60
Additional internal wiring or sockets (or repair of) at the customer’s request – undertaken during normal working hours  Visit charge of £60.00 (30 mins on site) & £30.00 for each additional 30 mins*
Call out – weekday evening & Saturday Visit charge of £97.50 (30 mins on site) & £32.50  for each additional 30 mins*
Call out – Sunday & Bank Holiday Visit charge of £112.50 (30 mins on site) & £37.50  for each additional 30 mins*

* Or part thereof. Rates shown exclude the cost of materials/equipment, which will be added to your bill.

 

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