Notice first published on 12th November 2015
Sure will be increasing the payment processing fee for non-Direct Debit payments and the paper bill charge for those customers who choose to receive paper bills. The charge will increase from £1 to £1.50 per occurrence.
Customers who are currently exempt will remain exempt from the charge.
Payment processing fees increased for payments made after 15 January 2016 and paper bill charges will be added to bills from February 16 onwards.