How you can pay your bill
When you first sign a contract with Sure, you are requested to sign a Direct Debit Instruction. This is our preferred method of payment as it is usually the most convenient way for customers to pay and also eliminates the risk of late payment and administration fees.
Direct Debit dates
The amount to be paid by Direct Debit is shown on the email, if you have signed up for online bills, and also on the front page of your bill. The full amount will be claimed on the date shown which is normally the last working day of the month.
How to set up Direct Debit
Take the hassle out of paying your monthly bill and never risk forgetting to make a payment by signing up to direct debit. You can pay for your landline, broadband and mobile plan via direct debit and can have all of your services merged in to a single bill if you prefer. Direct Debit claims are usually collected on the last working day of each month as shown on your bill.
If you would like to sign up for Direct Debit please complete the direct debit form. Remember to enter the first 8 digits of your account number into the Reference box when you have printed a Direct Debit instruction form. If you do not know your account number, please insert your telephone number (which will be paid by the Direct Debit instruction) into the OFFICIAL USE ONLY BOX to enable us to set up the instruction correctly.
Change your bank or Direct Debit details
If you would like to change your direct debit or bank details, please complete a new direct debit instruction form. Please remember to enter the first 8 digits of your account number into the Reference box when you have printed a Direct Debit instruction form.
Other ways to pay
In addition to Direct Debit which is the preferred method, there are other ways to pay your bill and all of these other ways will incur a £1.50 charge.
Pay your bill by post
To pay by post, simply tear off the payment slip at the bottom of your bill and enclose it with a cheque made payable to Sure (Guernsey) Limited and send it to:
PO Box 3
St Peter Port
If you require a receipt, please enclose a stamped self-addressed envelope.
You can switch to Direct Debit to avoid paying the £1.50 charge in future.
Pay your bill at the post office
To pay your bill at the post office, simply take your bill in with you to be able to pay. Post offices can only accept full bill payment by cash and cheque only, they don't take cards.
Pay your bill by phone
To pay your bill by debit or credit card, please call customer services on 01481 700700.
Please have your account number and bill reference number to hand which is printed at the top of your bill.
We can only accept the full amount of the bill by card and accept payments from MasterCard, Visa, Delta and Maestro cards.
Pay your bill in store
You can pay your bill at any Sure store but you must take your bill with you - you can pay by card, cash or cheque.
A payment processing fee of £1.50 is added when payment, other than by Direct Debit, is received as detailed below.
|Payment method||Payment charge|
|Credit/debit card by phone||£1.50|
Payment due dates
Our bills are payable on receipt, however the latest date that payment is required will be indicated on the front page of your bill (usually the last working day of the month) and you should pay your bill by this date to avoid a late payment fee. The easiest way to avoid late payment fees is to sign up to Direct Debit (see Payment Charges section). If a Direct Debit claim is unsuccessful, payment will be required by another method which may incur a charge.
If you are having difficulty paying your bill, please call us on 01481 700700 to discuss your situation - one of our team will be happy to help.