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New customer checklist

Thank you for choosing Sure for your new phone. 

Welcome leaflet

You will have been given a welcome leaflet at the time you signed up. Here is a copy if you need it.               

Register your phone

We recommend you register your phone in two places - with Sure and with 

1.  Registering your phone with Sure

Pay As You Go customers: register your SIM and if your phone is lost or stolen, we will have a greater chance of being able to help.

To do this you can either

Send us an email to or

Call us on 01481 700700

We will need all of the following from you in order to register:

  • your full name and address (including postcode)
  • the phone number you want to register
  • a password - this is so we can verify your identity in the future, if you need to discuss your phone with us.

Pay Monthly customers: there is no need to register with us as we will have all your details from when you signed up, however for extra security we recommend you register with Immobilise: 

2.  Registering your phone with

As well as registering with Sure, we recommend that you register any property of value including mobile phones with after purchasing them.    

Immobilise is a free, trusted, online database where you register your property's model and serial number to keep a record of it online. If your property is lost or stolen, you can report it and make insurance claims more easily.

The database is used by police and select companies such as Check mend™. They run checks to see if an item has been reported lost or stolen. This is especially important if you are buying second-hand goods such as a mobile phone. You can check that it is not stolen by paying a small fee for a Check Mend report by visiting their website. By registering with Immobilise, you can help make it difficult for a thief to resell your property.

Set a PIN (Personal Identification Number)

To make your phone more secure, we recommend you set up a PIN on your SIM cards.  This can be done via your phone's settings.  

This process can vary from phone to phone but in general you will find your PIN options by accessing:

Menu > Settings > Security > Access Codes > Change PIN Codes

Insure your phone 

We recommend that you insure your phone in the event that it is lost, stolen or damaged. We do not currently offer phone insurance but recommend that you take appropriate measures to insure your phone, for example as part of your household insurance policy.




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