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What happens when my contract ends?

Mobile contracts are valid for as long as you are a mobile customer with Sure.  Within the lifetime of your contract with Sure you may enter into "minimum term contracts" which last usually for 12 or 24 months.

This is to enable you to pay for a handset or device alongside your airtime plan every month, instead of buying it outright.  This device needs to be paid for by paying us an agreed amount every month over the period you have chosen (usually 12 or 24 months).

When the minimum term has ended, the amount you pay for your airtime plan will continue to be charged to you.

That is part of the original contract which lasts until you tell us in writing that you are no longer wish to be a customer of Sure. 

However the handset part of the plan will stop automatically after it is paid, i.e. on the last day of the minimum term (only applies to 2017 plans onwards).

What about older plans?

If you have an older plan where the handset and the plan for airtime was not separated, the full price will continue to be charged until we hear from you that you want to choose a new handset or reduce the cost of your plan by taking out a SIM only plan which is for airtime only.

Sure will make every effort to contact you and advise you that your minimum term has ended but this is not guaranteed and the onus is on you as the customer to note when your minimum term has ended. No refunds will be given for payments made after the minimum term has ended.

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