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About your contract

You have signed a Mobile Contract for a minimum term of 1, 12, or 24 months.  When the minimum term is reached, the Mobile Contract will continue on a one month rolling basis under the same terms.  You may not necessarily be contacted by Sure to inform you that the minimum term has been reached, the onus is on you, the customer, to remember this date if you want to terminate or re-sign the Mobile Contract before it rolls to another month.


Your right to cancel


You have the right to cancel your Agreement within 14 days of entering into it. Any device supplied under the terms of the contract must be returned in the same condition with the original packaging, all accessories and documentation supplied. You will be liable for all rental and usage charges incurred up to the date of cancellation.   
If you wish to terminate the Mobile Contract before the minimum terms ends and after the 14 day cooling off period, you can request to do so in writing. However at the time of termination you will be required to pay all the remaining monthly rental charges up until the end of the minimum term. If the minimum term has been reached you can terminate your service by requesting to do so giving 30 days’ notice.

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